PLANNING AHEAD

STANDARD Protocol

1. Team members will be required to remain home if showing signs/symptoms of illness, including but not limited to, coughing, sneezing, runny nose, runny eyes or nausea.

2. Team members that arrive to work displaying the above symptoms will be sent home immediately.

3. All team members will complete a health screening survey at the beginning of every shift.

4. All team members will remove all personal belongings (cell phones, keys, etc.) to be kept in designated storage areas. No personal belongings will be permitted in production areas.

5. Masks will be worn by team members at until CDC protocols are changed.

6. Team members must wash hands prior to beginning work and in between tasks.

7. Team members will wear disposable gloves as designated. Gloves are to be changed if torn, contaminated, when switching tasks, and in specified intervals.

8. Team members will maintain social distancing measures as advised by CDC.

9. Contracted locations, offices, warehouses, and vehicles will be sanitized and disinfect all surfaces routinely throughout the day.

full-SERVICE catering PROcedures

1. Team members will adhere to social distancing guidelines.

2. Self or contactless service for food and beverage options are available.

3. Butler passed and Chef Station mini plate services will continue to be offered.

4. Staffed appetizer and beverage stations option is available.

5. Routine sanitizing of all surfaces both in the front and back of the house will take place periodically throughout the event.

6. All service locations (stations, bars, etc.) will have hand sanitizer and additional gloves available for team members and guests.

7. Every food and beverage station will have hand sanitizer available at the beginning of each station.

8. All table set or rental items such as chargers, plates, glassware and utensils will remain in original packaging and be moved to the dining room just prior to being unwrapped and handled.

   1. Any additional or backup products will remain in original packaging until needed.

9. Any passed food items will be served in individual portions in their own vessel..

Event planning and tastings

1. Team members will inform clients we are now a handshake free organization.

2. Hand sanitizer will be placed at venue entrances and throughout venue space as applicable.

3. Clients will drive to locations in their own vehicles.

4. Consultations will take place in spaces that allow an appropriate amount of distance based on the number of guests and team members will maintain social distancing.

5. Hand sanitizer will be available for team members and guests to use on site tours as needed.

6. Meeting surfaces will be sanitized, and Puff n Stuff facility linen will be replaced after in-person consultations and meetings.

7. Any food and beverage offerings will be individually portioned. Items served will be presented for guests by gloved staff.

contactless delivery

What is contactless delivery? contactless delivery (or no contact) means food is left at the client’s doorstep, lobby, or another secure place, rather than ringing the bell or knocking on the door and having the food change hands directly. Clients can be notified by phone, text, or email that the order is ready for them to pick up which they can do at their convenience (usually, just by opening the door). 

In order to facilitate no-contact delivery, payments must be made over the phone or online since the delivery person will not be interacting directly with clients to collect payments.

Steps for Seem-less and No-Contact Delivery

1. Employees separated by at least six feet

2. Continual cleaning of frequently touched, high-traffic areas

3. New pair of gloves for each order

4. Elevated frequency of personal hygiene requirements, including handwashing

5. The use of tamper-proof labels that provide visible evidence if a product has been opened.